Return and Refund Policy

  1. We only accept refund for items ordered that are out of stock.
  2. Any other reasons of refund will be charged a 5% transaction fee.
  3. Please allow 7 days to process your refund.
  1. Poly products have 2 years warranty and accessories have 1 month warranty from the date of purchased.
  2. We will not hold responsibility for any units that have been damaged in transit.
  3. All shipping charges (both ways), handling and packaging costs will be borne by the buyer.
  4. Replacement or warranty items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item (or depending on stock availability).
  5. To proceed with a Return & Refund, please drop us a message through our Contact Us form.