Return and Refund Policy
- We only accept refund for items ordered that are out of stock.
- Any other reasons of refund will be charged a 5% transaction fee.
- Please allow 7 days to process your refund.
- Poly products have 2 years warranty and accessories have 1 month warranty from the date of purchased.
- We will not hold responsibility for any units that have been damaged in transit.
- All shipping charges (both ways), handling and packaging costs will be borne by the buyer.
- Replacement or warranty items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item (or depending on stock availability).
- To proceed with a Return & Refund, please drop us a message through our Contact Us form.