For Poly Products:
- Contact our friendly Customer Care team through our Contact Us form.
- Provide us your email, name, contact details and your malfunction symptoms.
- Our Customer Care team will get in touch with you within the next 24 hours.
- All genuine Poly products comes with 2 years warranty (if not stated otherwise).
- All product warranty includes replacement for any suspected malfunction of the Poly products.
- All faulty Poly products that is beyond repair by after sales support team will be replaced by a brand new Poly product (same model variant).
- All warranty will be handled by our authorized distributor.
- All free gifts and accessories (if any) are not covered by the warranty policy.
- All Poly products not purchased from us are not covered by the our warranty policy.
- Your warranty card must be valid within 1 year period.
- You must print out a copy of your receipt.