Warranty Policy

For Poly Products:

  1. Contact our friendly Customer Care team through our Contact Us form.
  2. Provide us your email, name, contact details and your malfunction symptoms.
  3. Our Customer Care team will get in touch with you within the next 24 hours.
  • All genuine Poly products comes with 2 years warranty (if not stated otherwise).
  • All product warranty includes replacement for any suspected malfunction of the Poly products.
  • All faulty Poly products that is beyond repair by after sales support team will be replaced by a brand new Poly product (same model variant).
  • All warranty will be handled by our authorized distributor.
  • All free gifts and accessories (if any) are not covered by the warranty policy.
  • All Poly products not purchased from us are not covered by the our warranty policy.